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Privacy Policy

Last Updated: March 2026

At WatchPoint, accessible from watchpoint.site, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains what information we collect during our CCTV installation services, how we use it, how long we retain it, and the steps we take to protect it.

1. What Information We Collect

When you contact WatchPoint via WhatsApp, phone, email, or request a free site survey for CCTV installation, we may collect the following personal information:

• Contact Information: Your full name, phone number, WhatsApp number, and email address.
• Property Location: Your residential or commercial property address, including locality and pin code, which is essential for scheduling site surveys and installations.
• Security Requirements: Details about your specific security needs, property layout, existing infrastructure, and preferences for camera placement and system configuration.
• Payment Information: Payment confirmation details such as UPI transaction IDs, bank reference numbers, or cash payment receipts for installation services.
• Installation Records: Technical details about the CCTV system installed, including camera models, NVR/DVR specifications, configuration details, and warranty information.

2. How We Use Your Information

We use the personal information you provide exclusively for the following purposes related to our CCTV installation services:

• To schedule and conduct a free on-site security survey at your property.
• To prepare an accurate, itemized quotation for CCTV installation based on your specific requirements.
• To confirm your booking and dispatch our installation team on the scheduled date.
• To provide installation services and configure your CCTV system (NVR, DVR, cameras, and mobile app).
• To send you your service completion certificate, equipment warranty card, and itemized invoice via WhatsApp or email.
• To provide post-installation technical support and respond to service requests via WhatsApp.
• To maintain warranty records and provide support during the 1-year workmanship warranty period.
• To comply with applicable laws and regulations in India.

3. WhatsApp Communication & Third-Party Services

Our primary communication channel is WhatsApp. When you click our WhatsApp link, you are redirected to the WhatsApp application. WatchPoint is not affiliated with WhatsApp Inc. or Meta Platforms, Inc. We use WhatsApp solely as a communication tool to discuss your CCTV installation requirements and provide support. WhatsApp's privacy practices are governed by their own privacy policy, which you should review independently.

4. Data Storage & Security

We do not store your personal data on any external servers, cloud platforms, or third-party databases. All customer information collected during the enquiry and installation process is maintained securely by our internal team using secure local storage methods. We do not sell, trade, rent, or share your personal information with any third parties, marketing firms, or external organizations. Your data is used exclusively for service delivery and warranty support.

5. Data Retention Period

We retain your contact information, booking details, and installation records for a period of 2 years from the date of service completion. This retention period is necessary to honor the 1-year workmanship warranty and handle any post-installation support requests. After 2 years, your personal data is securely deleted from our records and is no longer retained.

6. Your Privacy Rights

You have the following rights regarding your personal information held by WatchPoint:

• Right to Access: You can request access to all personal information we hold about you.
• Right to Correction: You can request correction of any inaccurate or incomplete information in our records.
• Right to Deletion: You can request deletion of your personal data from our records at any time (subject to legal retention requirements).
• Right to Withdraw Consent: You can withdraw consent for future communications at any time by contacting us via WhatsApp or email.

7. Security Measures

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Changes to This Privacy Policy

WatchPoint reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

9. Contact Us for Privacy Concerns

If you have any questions about this Privacy Policy or concerns about how your personal information is handled, please contact us:

• Phone / WhatsApp: +91 96787 73423
• Email: support@watchpoint.site
• Address: 178, Industrial Area Phase I, Chandigarh, 160002, India