Last Updated: March 2026
At WatchPoint, we are committed to providing transparent and fair refund and cancellation policies for all our CCTV installation services. This policy outlines the conditions under which refunds are issued, how cancellations are handled, and what happens if equipment is defective or installation issues arise.
If you need to cancel your CCTV installation booking after confirming and paying the advance amount, the following refund policy applies based on the timing of your cancellation:
| Cancellation Timing | Refund Amount | Details |
|---|---|---|
| More than 48 hours before scheduled installation | 100% full refund of advance paid | Full refund with no deductions. We will process the refund within 5-7 working days. |
| Between 24 and 48 hours before scheduled installation | 50% refund of advance amount | 50% refund issued as we have already scheduled our technician and incurred scheduling costs. Remaining 50% is retained. |
| Less than 24 hours before scheduled installation | No refund | No refund issued as technician scheduling and travel costs have been incurred. Your advance is forfeited. |
| After installation is completed | No refund | No refund after service is fully rendered and installation is complete. Refer to warranty section for post-installation issues. |
If any equipment supplied by WatchPoint (cameras, NVR, DVR, cabling, or mounting hardware) is found to be defective at the time of installation or shortly thereafter, we will:
Note: Defective equipment claims must be reported within 7 days of installation. After 7 days, equipment issues are typically covered under the manufacturer's warranty rather than our refund policy.
All installations are covered by a 1-year workmanship warranty from the date of installation. If issues directly related to our installation quality arise (such as loose wiring, poor camera positioning, configuration errors, or connectivity problems), we will:
Warranty does NOT cover: Physical damage, power surges, acts of nature, unauthorized modifications, or manufacturer equipment defects (which are covered under manufacturer warranty).
If you wish to downgrade your system after installation (e.g., reduce the number of cameras or remove certain features), we can work with you to adjust the configuration. Refunds for downgrades will be calculated based on:
Downgrade requests must be submitted within 30 days of installation. After 30 days, no refunds are issued for downgrades.
To request a refund or cancellation, please contact us with your booking reference and reason for the request:
Processing Timeline: All refund requests will be acknowledged within 24 hours and processed within 5-7 working days from approval. Refunds are issued to the original payment method used during booking.
The following are non-refundable:
It is important to understand the difference between warranty coverage and refunds:
If your system develops issues after the 7-day defective equipment window but within the 1-year warranty period, those issues are covered under warranty (repair/replacement) rather than refund.
For any questions about this Refund & Cancellation Policy or to request a refund, please contact us: