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Terms of Service

Last Updated: March 2026

1. Nature of Business & Service Definition

WatchPoint is a Registered Professional CCTV Installation and Security Solutions Service Provider operating in Chandigarh and the Tricity region of India (including Mohali, Panchkula, Derabassi, Kharar, and Zirakpur).

We provide professional installation, configuration, and technical support for surveillance camera systems, including:

• IP (Internet Protocol) and PoE (Power over Ethernet) camera systems
• NVR (Network Video Recorder) systems
• DVR (Digital Video Recorder) systems
• Dome, bullet, and turret camera installations
• Smart home integration and mobile app setup
• System upgrades and retrofits
• Free on-site security surveys and consultations

WatchPoint is exclusively focused on professional CCTV installation and security solutions. We specialize in modern IP camera systems, NVR/DVR setups, smart home integration, and comprehensive technical support for residential and commercial properties across Chandigarh and Tricity.

2. Service Enquiry Process via WhatsApp

Our primary customer communication channel is WhatsApp (+91 96787 73423). When you contact us via WhatsApp to enquire about CCTV installation services, you agree to:

• Provide accurate information about your property, including correct address and description of security requirements.
• Provide a valid contact number for scheduling site surveys and installation appointments.
• Respond to our consultant's questions about your security needs and property layout.
• Confirm your availability for the free on-site survey before we schedule a technician visit.

3. Free Site Survey & Quotation Process

After your WhatsApp enquiry, we schedule a free, no-obligation on-site security survey at your property. During this survey, our technician will:

• Assess your property's layout and security requirements.
• Identify optimal camera positions for complete coverage.
• Plan concealed wiring routes.
• Provide a detailed, itemized quotation with no hidden charges.

All quotations are valid for 7 days from the date of issue. If you wish to proceed, you must confirm your booking within this period. The final quotation becomes binding only after your written confirmation (via WhatsApp or email).

4. Pricing & Payment Terms

All quotations provided by WatchPoint are fully itemized with no hidden charges. The quotation will clearly specify:

• Cost of equipment (cameras, NVR/DVR, cabling, mounting hardware, etc.)
• Labour and installation charges
• Mobile app setup and configuration fees (if applicable)
• Any additional services or upgrades
• Total amount due and payment terms

We accept payments via:

• UPI (Google Pay, PhonePe, Paytm, or other UPI apps)
• Bank Transfer (NEFT or IMPS)
• Cash on completion for local installations

Payment terms will be clearly specified in your quotation. Typically, a 50% advance is required to confirm the booking, with the remaining balance due upon completion of installation.

5. Installation & Workmanship Warranty

All CCTV installations performed by WatchPoint are covered by a 1-year workmanship warranty from the date of installation. This warranty covers:

• Wiring issues or cable failures related to our installation
• Camera mounting failures or hardware issues
• NVR/DVR configuration errors or software setup problems
• Mobile app setup and connectivity issues

The workmanship warranty does NOT cover:

• Physical damage to cameras or equipment caused by accidents, vandalism, or misuse
• Power surges, electrical damage, or acts of nature (lightning, flooding, etc.)
• Equipment failure due to manufacturer defects (covered by manufacturer warranty instead)
• Damage caused by unauthorized modifications or third-party interference

Equipment Warranty: All cameras, NVR, DVR, and other equipment come with full manufacturer warranty ranging from 1 to 3 years. Manufacturer warranty claims are handled directly with the equipment manufacturer.

6. Installation Timeline & Scheduling

After booking confirmation and advance payment, we will schedule your installation within 5-7 working days (subject to availability and weather conditions). You will receive confirmation of the installation date and time via WhatsApp. Please ensure someone is available at the property on the scheduled date to provide access to the installation team.

7. Post-Installation Support

After installation is complete, we provide:

• Comprehensive training on system operation and mobile app usage
• Configuration of motion detection zones and alert settings
• Free technical support via WhatsApp for the lifetime of your system
• Troubleshooting and maintenance guidance

8. Customer Responsibilities

As a customer, you agree to:

• Provide safe and unobstructed access to your property during site surveys and installation.
• Disclose any existing electrical issues or structural limitations that may affect installation.
• Maintain the installed system according to our guidelines.
• Notify us immediately of any system malfunctions or issues.
• Comply with all applicable laws regarding surveillance and privacy in your area.

9. Limitation of Liability

WatchPoint provides CCTV installation services on an "as-is" basis. We are not responsible for:

• Loss of video footage due to system malfunction or power failure
• Unauthorized access to your system due to weak passwords or security negligence
• Damage to your property during installation (except due to our negligence)
• Any indirect, incidental, or consequential damages arising from our services

10. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Chandigarh, India.

11. Contact Information

For any questions about these Terms of Service or our CCTV installation services, please contact us:

• Phone / WhatsApp: +91 96787 73423
• Email: support@watchpoint.site
• Address: 178, Industrial Area Phase I, Chandigarh, 160002, India